At Ftfooties we value your shopping experience and aim to resolve seed related concerns in a fair and efficient manner
This policy explains when refunds or returns may be approved and how to request support
The store is operated by FURNITURE FOOTIES LLC
Refund Eligibility
Refund requests are accepted within 15 days of successful delivery when the following conditions are met
Seeds must be unopened unused and kept in original intact packaging
Items must not be custom made or marked as Final Sale
Seeds must not be damaged due to improper storage or handling after delivery
A full refund will be issued when the issue is caused by our responsibility including
Incorrect seed varieties sent
Seeds damaged upon arrival
Order fulfillment or shipping errors
How to Request a Refund
To start a refund request please contact us at
info@ftfooties.com
within 15 days of receiving your order
The refund will be returned to the original payment method within 5 days.
Return Address
214 SW 42ND ST, CAPE CORAL, FL 33914
Please include the following information
Your order number
A brief explanation of the issue
Clear photos if the item is damaged or incorrect
We will review your request and respond within 1 business day to confirm eligibility and provide further instructions if a return is required
Return Instructions
If a return is approved
The item must be shipped back within 3 days after approval
A trackable shipping method must be used
Once the returned seeds are received and inspected refunds will be issued to the original payment method within 2 business days
Shipping and Cost Responsibility
For customer initiated returns such as change of mind
Original shipping fees are non refundable
Return shipping costs are the responsibility of the buyer
For issues caused by Ftfooties including product quality or shipping errors
All shipping costs including original and return shipping will be fully covered by us
Important Notes
Please keep your return tracking number until the refund process is completed
Requests submitted after 15 days or not following this policy may not qualify for a refund
Returned items that do not pass inspection may be deemed ineligible
If you have any questions regarding this policy please feel free to contact us
We are always happy to assist and ensure a smooth experience with Ftfooties.
Contact Us
Company Name: FURNITURE FOOTIES LLC
Address:214 SW 42ND ST, CAPE CORAL, FL 33914
Ein:01-0920829
Phone: +1 (810)300-0570
Email: info@ftfooties.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
At Ftfooties we stand behind the quality and condition of every seed we ship
This exchange policy is designed to resolve any arrival related issues quickly and fairly
The store is operated by FURNITURE FOOTIES LLC
When an Exchange Is Accepted
An exchange may be approved only under the conditions below
Seeds are damaged during transit
You receive the wrong seed variety or an incorrect quantity
Seeds arrive clearly defective or unusable upon delivery
Issues caused by improper storage handling or use after delivery are not eligible
Exchange Restrictions
Exchanges are not accepted in the following situations
Change of mind or personal preference including color size taste or growth expectations
Germination issues related to planting methods soil quality watering or environmental factors
Requests submitted more than 15 days after delivery
Items clearly marked as Final Sale or Non Returnable
How to Request an Exchange
Step One Contact Support
Please email info@ftfooties.com within 48 hours of receiving your order
Include your order number a clear description of the issue and photos of the seeds and original packaging
Step Two Review and Approval
Our team will review your request and respond within 1 business day
You will be informed whether the exchange is approved and if a return is required
Step Three Return if Required
If a return is needed a return address will be provided
Items must be shipped using a trackable shipping method
Step Four Replacement Shipment
Once returned seeds are received and inspected
A replacement will be shipped within 2 business days
Tracking information will be provided when the replacement is dispatched
Shipping Cost Responsibility
If the exchange is approved due to our error including damaged items or incorrect shipments
All shipping costs will be fully covered by Ftfooties
For other approved exchange reasons
Return shipping and reshipping costs are the responsibility of the customer
Packaging Guidelines
Please retain original packaging whenever possible
Seeds returned without proper protective packaging may be damaged during transit
Exchange requests may be declined if damage results from insufficient or improper packaging.
Contact Us
Company Name: FURNITURE FOOTIES LLC
Address:214 SW 42ND ST, CAPE CORAL, FL 33914
Ein:01-0920829
Phone: +1 (810)300-0570
Email: info@ftfooties.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
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